Guest FAQ

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

The arrival time is 4 PM and the departure time is 11 AM. You may request to arrive at a different time but must be made at least 24 hours in advance. A late departure or early arrival without approval may result in additional charges.

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at (435) 688-7263 and a receptionist will be glad to help you.

Most of our properties will NOT allow pets. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at (435) 688-7263 and a receptionist would love to help find a home that is just right for you and your pet. We are very well aware the legal rights of a Service Pet and ask you provide the necessary documentation prior to check in. PLEASE SEE POLICY ON SERVICE PETS BELOW

You are a Self-Check-in. All properties are secured by a key less keypad that requires a code. The entry code and instructions are sent prior to your check-in date when final payment is ran or other arrangements have been made. There is no front-desk or on-site office.

The condominiums and townhouse properties have common amenities, clubhouse, and pools, and there is access to everything onsite as a guest. There is unlimited access during open hours such as to the pool areas, exercise rooms, and sports courts, where provided.

All Cancellations are subject to a $75.00 administrative fee.
Cancellation within 31+ days or prior to your arrival date will result in a full refund with the exception of the $75 admin fee + the 3% credit card processing fee.
Cancellation within 14-29 days prior to your arrival date will result in a 50% refund.
Cancellation within 13 days or less will not qualify for a refund.
There is NO charge to make a change if within above policy. Excluding Paradise Village 51 refer to rental agreement.

Payment method is only accepted by credit card. When the reservation is first secured there is a charge of 50% of the room rate due at the time the reservation is made. Balances are due 14 days prior to the arrival date and are automatically processed. The credit card provided serves as a deposit and will be charged for missing items, any damages, or if the unit is left excessively dirty.

Utah State Sales tax, Lodging and City Innkeepers taxes at 12.32% and are collected on all rentals except on stays over 30 days. Reservations 30 days or longer are not taxed. There is one time cleaning fee and damage waiver ( optional for deposit) per reserved unit.

No. smoking is not allowed anywhere on or in any properties or common area facilities.

Towels, pool towels, and linens are provided for use inside the units.

Internet service is provided. We are not responsible for maintenance or failure of service caused by inclimate weather.

Phone service is not provided.

Elevators are ONLY available at Las Palmas Resort and require a key from inside the unit to operate.

No. Please put ONLY dirty linens and towels in the bathtubs. If the pillows, blankets, bedspreads are soiled please notify management. All dirty dishes should be put in the dishwasher and dishwasher started when you depart. There is a charge for properties that are left excessively dirty or dishes not taken care of.

No. This is the Southern Utah Desert. The properties are sprayed on a regular basis so it is rare to see one of these indoors. There may be dead bugs on occasion because of the spraying maintenance.

There is outside parking at some properties. There is also plenty of covered parking, parking lots, and / or garages at the many of the properties for vehicles. Parking Instructions will be on your confirmation and is listed in the description of each property on our website or call for specifics. Some properties do not allow street parking.

Reserved rental property changes are very rare. If a change is required everything possible will be done to find an equal or better rental property for you. You will be notified as soon as possible.

Email us at info@stgeorgevacations.com or call 1-435-688-7263 Ext 1