Owner FAQ

                         

  Give us a call at 435-688-SAND (7263) with any questions that you may have!

Q: How will you Advertise My Rental?
A: We take care of all advertisement on local and major booking sites such as: VRBO, Homeaway, Flipkey, Tripadvisor, Housetrip, Airbnb booking.com, holidaylettings and many many more. We are on sites that advertises all across the US, Europe and Asia. Our team of industry experts will craft a fully optimized listing for your property all FREE Of CHARGE TO YOU.

 



Q: How much money can I expect to gross on my rental?
A: It all depends on the property’s condition, amenities you offer and location. It will also depend on how flexible you are on your rates too. We have a team of Competitive Market Analysis that have come up with a pricing algorithm to keep your place at a desirable rate to those looking to book.
 

Q. What fees do you collect from renters?
A. Other than the rental rate we will collect state and transit taxes, cleaning and processing fee and any optional fees they choose at the time of booking.


Q. How and when do I receive income payment?
A. Every month we send you an Owner Statement with all the information on your income and disbursements. The money eared is transferred to your account every month. You also receive your own login to our systems, so you can keep an overview of all the inquiries, bookings and money transactions yourself.


Q. How often can I use my own property?
A. You can use the property how often you want. Preferably not during high season for the very best generated income. With a bit of flexibility it is usually easy for an owner to strike a comfortable balance between personal use and income.


Q. What do I need to provide in my rental?
A. As part of owner preparation we provide a detailed list of recommended items each resort rental should have, including basic appliances and furnishings.


Q. Do I have to hire pool- and lawn service and pest control?
A: We use our trusted vendors at all our vacation homes. In that way we KNOW that everything is taken care of properly. Of course not! That is part of our job! Unless you have certain people you would like to use we will provide a vendor for you.


Q. What do you do about property repairs and maintenance?
A. An important part of our service relieves owners from maintenance and repair hassles. As your Rental Agency, it’s in our best interest as well that your home is properly maintained. That’s why we work proactively, we see to the defects right away. That way we keep your property in perfect shape at the very best price.
 

Q. Where do I keep my own personal things while I’m not there?
A. We can set it up so that one of the closets are locked at all times and you can keep your personal things in there. Or if you have an extra storage space in the garage, that’s a great spot.


Q. If I decide to sell my property, would you take care of the sale for me?
A. Yes. Our sister-company has over 35 years years of experience of buying and selling properties and is known as the largest agency all over the world.


Q:Can the owner list the property with more than one rental agency, or obtain rentals him or herself?
A:No. Our management agreement is exclusive. There are several practical reasons for this, not the least of which is our commitment to quality control for the renter's experience. The owner may refer renters to us, as explained above, but they must be identified as such. The owner may not block off "guest of owner" usage and take money from a guest, other than expenses incurred like housekeeping.

 
Q: Does Red Sands Vacations Management charge extra for linens, travel agents or credit cards?
A: No. Unlike many of our competitors, Red Sands includes travel agent commissions, credit card fees, and housekeeping for paying guests in our 40%. Many other management companies will take the commissions and credit card fees off of the gross rent before calculating their management fee.

 

Q: What does the property owner pay for?
 

  • Property maintenance and minor interior decorating

  • Utilities

  • Lodging Quality inspections with Deep Clean and Occasional carpet cleaning done by the Red Sands once every 18 months. Rate varies based on the property's size.

  • Housekeeping for owner use and non-paying guests of the owner, at the rate of a guests per hour. We also require a thorough Fall Clean once per year, billed at the same rate.

Q: What is included in Red Sands Vacations fee?

 A:
  • Photography
  • Marketing and advertising
  • Red Sands Vacations listing and promotion on search engines and other sites as needed
  • Credit card fees
  • Housekeeping for all paying renters
  • Our sheets, pillowcases, and towels, laundered off-site
  • Toilet paper, soap and other expendable supplies
  • Customer service, including 24/7 on-call personnel
  • Ownerlink, our private owners' area on Red Sands Vacations

Q: What does Red Sands Vacations do in the event of theft or damage to the property caused by a renter?
A: In our experience, after many years and thousands of rentals, this is not as big a problem as new owners think it is. Theft rarely occurs, and damage is usually limited to things like cooking burns, food spills, and stains. Accidents happen! So we do require a credit card and a signed damage waiver from all renters. We charge them if the damage is significant and was preventable. We don't charge the renters if an occasional fork goes missing or if there is normal wear and tear to the carpets, for example.
 
Q: What does Red Sands Vacations Company do?
A: We provide full-service management for property owners who wish to rent their condos, townhomes, or homes without the hassle of doing marketing, reservations, housekeeping, maintenance, and accounting themselves. For the Vacation Rental (or Short-term) program, we obtain primarily nightly rentals, and sometimes longer monthly rentals (with the owner's permission) in the off-season.

Q: What about year-round monthly rentals?
A;Year-round monthly rentals are available through our Long-term Rental program, which is not covered by this FAQ. Please contact us for more information.
 
Q: Where does Red Sands Vacations do rentals?
A: We manage Vacation Rentals in Coral Springs, Coral Caynon, Coral Ridge, La Verkin, Sand Hollow, Washington, Las Palmas Resort, Sports Village and Estancia
 
Q: What is Red Sands Vacations's fee?
A: 30% - 35% of the gross rent. At the end of each month, we pay the owner 70%-of the gross rent for all rentals that were paid in full and departed during that month. Sometimes, with the owner's permission, we obtain longer rentals. If a rental is over 30 days in length, our fee is reduced to 20%-25%, and the owner gets 80%-75% .
 
Q: Can the owner list the property with more than one rental agency, or obtain rentals him or herself?
A: No. Our management agreement is exclusive. There are several practical reasons for this, not the least of which is our commitment to quality control for the renter's experience. The owner may refer renters to us, as explained above, but they must be identified as such. The owner may not block off "guest of owner" usage and take money from a guest, other than expenses incurred like housekeeping.
 
Q: Does Red Sands Vacations charge extra for linens, travel agents or credit cards?
A: No. Unlike many of our competitors, Red Sands Vacations includes travel agent commissions, credit card fees, and housekeeping for paying guests in our 40%. Many other management companies will take the commissions and credit card fees off of the gross rent before calculating their management fee. Their strategy results in the property owner receiving less income.Red Sands Vacations on the other hand, pays 60% of the rent to the property owner regardless.
 
Q: What does Red Sands Vacations do in the event of theft or damage to the property caused by a renter?
A: In our experience, after many years and thousands of rentals, this is not as big a problem as new owners think it is. Theft rarely occurs, and damage is usually limited to things like cooking burns, food spills, and stains. Accidents happen! So we do require a credit card and a signed damage waiver from all renters. We charge them if the damage is significant and was preventable. We don't charge the renters if an occasional fork goes missing or if there is normal wear and tear to the carpets, for example.

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